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How useful are RCTS in evaluating transparency and accountability projects?

This paper sheds light on existing evidence about the Random Controlled Trials (RCTs) in the evaluation of social accountability tools in service delivery. It asks where and under what conditions might RCTs be the most appropriate approach. What other evaluation approaches would be more effective and more robust, given the particular characteristics of transparency & accountability...

Making All Voices Count strategy synthesis

The Making All Voices Count Strategy Synthesis presents the programme's strategic approach to programme activities in 2014. Making All Voices Count began with a clearly defined set of aims, a theory of change and a structure centred on four linked components – innovation, scaling, research and evidence, and catalysing global action. In our first year, activities were carried out under each of...

Making All Voices Count’s research and evidence strategy

Making All Voices Count is a citizen engagement and accountable governance programme. We aim to harness the transformative potential of unusual partnerships and innovative applications of communication technologies to contribute to fundamental change in the relationship citizens have with the state. We focus the majority of our work in six priority countries – Ghana, Indonesia, Kenya, the...

Testing the waters: a qualitative comparative analysis of the factors affecting success in rendering water services sustainable based on ICT reporting

In this study, ICTs are defined as consisting of the hardware, software, networks, and media for the collection, storage, processing, transmission and presentation of information (voice, data, text, images).

Most ICT initiatives examined in this study involved the reporting of water service levels using mobile phone technology. The research design employed in this study is Qualitative...

Sometimes it is about the tech: choosing tools in South African and Kenyan transparency and accountability initiatives: findings and summary

To better understand the process of finding effective digital technology tools in transparency and accountability initiatives, researchers interviewed organisations in South Africa and Kenya that had recently chosen tools to use in their work. They were asked why they had chosen a particular tool, how they chose it, and if they were happy with the results.

Less than a quarter of the...

Sometimes it is about the tech: choosing tools in South African and Kenyan transparency and accountability initiatives

This report looks at the processes through which organisations in South Africa and Kenya choose technology tools to use in transparency and accountability initiatives - and how this influences the effectiveness of their work.

The research provides lessons for other organisations and practitioners working in technology for transparency and accountability initiatives.

It also helps...

How can ICT initiatives improve rural water supply?

This research, carried out by WaterAid, Itad and IRC, explores the factors that facilitate and inhibit the success of ICT-based reporting mechanisms in water supply sustainability.

Access to water supply around the world is increasing, but poor sustainability of water supply services remains a key barrier, particularly in rural areas. In response to this, a growing number of information...

Transforming governance: how can technology help reshape democracy?

The governance field is preoccupied with the question of how we can make democracy work better.

One of the more promising and talked-about fields in this discussion is ‘civic tech’, the smart use of online platforms and tools that better connect people with their governments. But serious questions remain about how civic tech can make change happen, and what we're learning from the...

Privacy, anonymity, visibility: dilemmas in tech use by marginalised communities (summary)

T4T&A (tech for transparency and accountability) initiatives intend to make the public functioning of government visible, and states accountable to citizens for their actions. This summary presents findings and reflections from two studies of how marginalised communities use technologies commonly applied in T4T&A work, and the limits of this use. The research is intended to inform...

Lessons from Yowzit’s practitioner research and learning process

Yowzit is a South African social enterprise that manages rating and review platforms for citizens to share their views on the quality of services provided by public and private entities. Through an innovation grant from Making All Voices Count, it developed ‘Yowzit for Governance’, a website with information on 41,102 public entities that members of the public could review.

To...

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