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Making All Voices Count’s research and evidence strategy

Making All Voices Count is a citizen engagement and accountable governance programme. We aim to harness the transformative potential of unusual partnerships and innovative applications of communication technologies to contribute to fundamental change in the relationship citizens have with the state. We focus the majority of our work in six priority countries – Ghana, Indonesia, Kenya, the...

Testing the waters: a qualitative comparative analysis of the factors affecting success in rendering water services sustainable based on ICT reporting

In this study, ICTs are defined as consisting of the hardware, software, networks, and media for the collection, storage, processing, transmission and presentation of information (voice, data, text, images).

Most ICT initiatives examined in this study involved the reporting of water service levels using mobile phone technology. The research design employed in this study is Qualitative...

Sometimes it is about the tech: choosing tools in South African and Kenyan transparency and accountability initiatives: findings and summary

To better understand the process of finding effective digital technology tools in transparency and accountability initiatives, researchers interviewed organisations in South Africa and Kenya that had recently chosen tools to use in their work. They were asked why they had chosen a particular tool, how they chose it, and if they were happy with the results.

Less than a quarter of the...

Sometimes it is about the tech: choosing tools in South African and Kenyan transparency and accountability initiatives

This report looks at the processes through which organisations in South Africa and Kenya choose technology tools to use in transparency and accountability initiatives - and how this influences the effectiveness of their work.

The research provides lessons for other organisations and practitioners working in technology for transparency and accountability initiatives.

It also helps...

How can ICT initiatives improve rural water supply?

This research, carried out by WaterAid, Itad and IRC, explores the factors that facilitate and inhibit the success of ICT-based reporting mechanisms in water supply sustainability.

Access to water supply around the world is increasing, but poor sustainability of water supply services remains a key barrier, particularly in rural areas. In response to this, a growing number of information...

Women and the right of access to information in Bangladesh: executive summary

A new study from the Carter Center examines women’s right to information in Bangladesh. The research assessed whether women are able to exercise the right to information with the same facility as men and also identified the main obstacles facing women in accessing information, and types of information most critical to women for economic empowerment and the protection of rights.

Within...

Why is it so hard for non-state actors to be heard? Inside Tanazania’s education policies

Much of the literature on citizen accountability focuses on citizen voices. This research briefing is one of four which turn the spotlight on the how the state behaves in instances of accountable governance. Each examines a landmark social justice policy process in Africa, asking when and how the state listened, and to which actors; and why, at times, it chose not to listen.

Citizen...

Transforming governance: how can technology help reshape democracy?

The governance field is preoccupied with the question of how we can make democracy work better.

One of the more promising and talked-about fields in this discussion is ‘civic tech’, the smart use of online platforms and tools that better connect people with their governments. But serious questions remain about how civic tech can make change happen, and what we're learning from the...

Getting strategic: vertically integrated approaches to governance

Holding power to account requires understanding where power lies and how it is exercised. It entails understanding how decisions are made and who makes them, and the nature of entrenched, institutional obstacles to change.

With technology for development - and in particular the idea of open data - holding so much potential for better governance, how can we make sure that these new ideas...

Accountability ecosystems: directions of accountability and points of engagement

Accountability – the obligation of those in power to take responsibility for their actions – involves different types of relationship between different actors in state and society.

Many factors influence accountability. These are often more complex than one might at first think, especially for new actors in the governance field hoping to leverage the potential of ICT for development....

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