Whistleblowing and Complaints
Hivos aims to be a transparent organization, providing high-quality service to implementing organizations, consultants and other clients. Our procedures are designed to be reliable, transparent and accountable.
Besides that, we never accept inappropriate behavior in or by our organization. A work climate characterized by openness, commitment and trust is essential for Hivos employees and the entire organization. There is likewise no place for bullying, sexual harassment, aggression or discrimination. That is why all Hivos employees, implementing organizations and service providers are obliged to comply with the legal requirements and abide by the common social norms and values as set out in our Code of Conduct, signed by everyone who works for Hivos, even through partnerships.
Hivos also seeks to maintain the highest standards of financial management and accountability. We therefore have zero tolerance for any form of corruption, theft, fraud or dishonesty. The Hivos Safeguarding Policy covers all these issues.
If you want to anonymously report fraud, corruption or an integrity issue that does not personally affect you, you can use the Hivos Whistleblower Facility. As a whistleblower, you will not always be expected to provide proof of the misconduct. The concern you raise will be investigated by the appropriate persons.
If you feel you are poorly treated by Hivos, a Hivos employee, our implementing partners or suppliers, or if you have any other grievance regarding Hivos or the services we provide, you can file a complaint. This will help us solve each problem, learn from our mistakes and continue to improve our performance. Any suggestions for improvement are also welcome.